Brooklyn, NY | bpollard.j@gmail.com
EDUCATION
University at Albany, SUNY. Bachelors of Science
· Degree in Interactive User Experience with a concentration in Human Behavioral Psychology.
EXPERIENCE
Prudential Financial - Sr. UX Designer - Individual Life Insurance January 2026 - Present
· Designs responsive UI’s and full multi-page clickable prototypes through follow up iterative prompting in Figma Make.
· Attaches our design system libraries in Figma Make to maintain brand guidelines and components.
· Leverages Co Pilot to create competitive analyses reports by analyzing leading product landing pages and specific user flows such as account registration, passkey usage, and paperless billing.
· Summarizes important user patterns by uploading documents such as customer panel data, journey team findings, and usability interviews to CoPilot, which positively impacts design decisions.
· Collaborates with developers while they use Claude AI to develop products.
Prudential Financial - Sr. UX Designer - MyPru June 2024 - January 2026
· Owned and lead the design of the authenticated MyPru experience.
· Partnered with Product Owners to meet user needs and business Goals.
· Created new MyPru user flows such as Profile, Migration, Link Product, E-delivery and Tax Center.
· Tested with developers on product enhancements and design launches.
· Worked cross functionally with Design System, BA’s, Research, Tech leads, ADA, Scrum leaders, the Development team and Leadership.
· Analyzed testing data, created read outs and socializing results to leadership.
Prudential Financial - Sr. UX Designer - Pru.com May 2023 - June 2024
· Designed mobile first for the Prudential.com front door website using DST components.
· Conducted discoverability research including UX audits and competitive research.
· Facilitated design workshops with product and business stakeholders, solving a design problem and making them feel heard.
· Iterated solutions with the ADA team to guarantee our designs are accessible and compliant.
· Lead user testing sessions with our Customer Panel through UZ using clickable Figma prototypes.
Modus Create - Sr. UX Designer February 2021 - April 2023
· Partnered with clients such as Verizon, Marriott and Century Link.
· Designed the My CenturyLink 5.0.0 mobile app for iOS and Android in light mode and dark mode.
· Created XD prototypes so our developers can download assets and see element specs.
· Updated style guide for the mobile app, improving and organizing element/icon placement, colors, and sizing.
· Redesigned Verizon's user navigation on their iOS cloud based application.
· Designed Marriott’s new commission inquiry submission feature that reduced customer support calls to the IPC team and helped improve customer satisfaction.
Quest Diagnostics - UX/UI Designer October 2020 - February 2021
· Designed the UX and UI for the responsive Quest web application.
· Introduced a Lean UX approach to the team which emphasized rapid sketching, prototyping, user
feedback and design mockups.
· Simplified complex data heavy mobile responsive UI’s into modern designs.
· Created customer journey maps that helped focused on a specific user’s interaction.
a4 Media, by Altice USA - UX/UI Designer June 2019 - January 2020
· Designed the View Plans List and other responsive UI’s for Athena media planning platform.
· Conducted scripted usability testing sessions with our end users, Account Executives.
· Discovered specific pain points including validation for users and navigation.
· Collaborated with required project stakeholders to define problems and possible solutions.
· Managed two UX Design interns, delegated design, prototyping and user flow responsibilities.
The Princeton Review - UX/UI Designer November 2018 - June 2019
· Studied user behavior through button CEID tracking codes in Google Analytics.
· Collaborates closely with front-end engineers to develop my designs.
· Designed low to high fidelity wireframes for our desktop and mobile web pages.
· Communicates daily with our CEO and CPO to review weekly progress and results.
· Created project tickets for our engineers using FogsBugz to deliver assets.
SKILLS / INTERESTS
· Software Proficiency: Figma, Co-Pilot, Figma Make, Writer AI, Chat GPT, Airtable, Userzoom, Jira.
· UX Skills: Design system components, writing/designing AI prompts, ADA compliance, wireframing, user interviews and usability testing, prototyping, and facilitating design and retro workshops.